Kool Springs
Bottled Water

Privacy Policy

Last updated: December 16, 2025

Questions? Contact us or review our Delivery Area.

This Privacy Policy explains how Kool Springs ("we", "us", "our") collects, uses, discloses, and protects personal information when you visit our website, place an order, or interact with our services. We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario requirements.

1. Information We Collect

  • Contact details: name, email, phone, postal code, shipping address.
  • Order and subscription data: products selected, delivery frequency, bottle deposits/returns, cooler rentals.
  • Payment details: payment method and transaction identifiers (we do not store full card numbers).
  • Support and communications: messages you send to us (email, forms, chat), survey responses.
  • Technical data: IP address, browser/device type, pages visited, cookies or similar technologies used to operate the site.

2. How We Use Your Information

  • Process and deliver orders and subscriptions, including bottle deposits and returns.
  • Manage your preferences and delivery instructions.
  • Send transactional messages (order confirmations, delivery updates, service notices).
  • Provide customer support and resolve issues.
  • Improve our products, routes, and website performance.
  • Meet legal and regulatory obligations, including tax and audit requirements.

3. Communications (Email, Phone, SMS)

We may contact you about orders, delivery updates, service notices, or service-related information by email, phone, or SMS text. We send SMS only with your consent. You can opt out of SMS at any time by replying STOP or by contacting us. Message and data rates may apply.

4. Cookies and Similar Technologies

We use cookies and similar tools to keep you signed in, remember your cart, and measure site performance. You can adjust browser settings to limit cookies, but some features may not work as intended.

5. When We Share Information

  • Service providers: payment processors, hosting, analytics, email/SMS providers, and delivery/logistics partners—limited to what they need to perform their services.
  • Legal and compliance: if required by law, court order, or to protect our rights, safety, or property.
  • Business transactions: if we undertake a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

6. Payment Processing

Payments are handled by third-party processors. We do not store full credit card numbers on our servers. Processors handle your payment data under their own security and compliance programs.

7. Data Retention

We keep personal information as long as necessary to provide services, meet legal/tax requirements, and resolve disputes. When no longer needed, we securely delete or de-identify the data.

8. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is fully secure; please protect your information and notify us of any suspected unauthorized access.

9. Your Rights and Choices

  • Access and correct your details by contacting us.
  • Request deletion of your data, subject to legal or billing record requirements.
  • Opt out of non-essential communications by following unsubscribe instructions or contacting us.
  • Opt out of SMS at any time by replying STOP or contacting us.
  • Adjust cookie preferences through your browser settings.

10. International Transfers

Some service providers may process data outside Ontario or Canada. We require appropriate safeguards (contractual or otherwise) to protect your information consistent with Canadian privacy laws.

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us to remove it.

12. Updates to This Policy

We may update this Policy from time to time. Material changes will be posted with an updated "Last updated" date. Continued use of the services after changes take effect means you accept the updated Policy.

13. Contact Us

Questions, access requests, or privacy concerns: